Plans, Pricing & Support

Pricing, contact and frequently asked questions.

By Mustafa Qadoum

• 3 articles

How to contact Netronsoft and Teravels

Reaching Netronsoft is simple. Whether you have a quick question, a project in mind, or you want to see Teravels in action, here are the best ways to get in touch and what to expect once you do. Contact Netronsoft You can reach our team through any of these channels: - Email: hello@netronsoft.com - WhatsApp: +962 79 899 6721 - Website: netronsoft.com Pick whichever is easiest for you. Email works well if you want to lay out details or attach documents; WhatsApp is great for a quick back-and-forth. How fast we respond We know waiting is frustrating, so we keep it simple: you'll usually hear back within a day or two. A real person will read your message, understand what you need, and reply with clear next steps. No ticket mazes, no bots giving you the runaround. Book a discovery call If you'd rather talk it through, we're happy to jump on a discovery call. This is a relaxed, no-pressure conversation where we learn about your business, answer your questions, and figure out whether we're the right fit. To set one up, just email or WhatsApp us and mention you'd like a call, and we'll find a time that works. Whether you need managed IT, hosting, cloud, cybersecurity, or custom software, the goal is the same: one accountable team you can actually reach. Trying Teravels? Start with the free demo If you're interested in Teravels, our white-label online travel agency platform, the fastest way to explore it is our free instant demo. You can test the booking engine, agent portal, and API connectivity with real data. No credit card required, and you get instant access. Try the free demo here: https://teravels.com/instant-demo Have a question after trying it? Reach us at hello@netronsoft.com or WhatsApp +962 79 899 6721, and we'll be glad to help.

Last updated on Jul 02, 2026

Frequently asked questions

Here are straight answers to the questions we hear most often. If yours isn't covered, just reach out and we'll be happy to help. How quickly can you start? It depends on the work, but we move fast. Because we're a remote-first team with senior engineers, we don't need long ramp-up cycles to get going. The best next step is a short discovery call so we understand what you need, then we can give you a clear plan and timeline. Do you sign NDAs? Yes. We work with businesses across the UAE, Jordan, Saudi Arabia, and worldwide, and we're comfortable putting the right agreements in place before we dig into your systems or data. If you need an NDA signed first, just let us know. Where are you based? Netronsoft is headquartered in Amman, Jordan, and we've been operating since 2018. We serve clients across the UAE, Jordan, and Saudi Arabia, and now worldwide through remote-first delivery with clear SLAs. Wherever you are, you get one accountable team rather than a scatter of freelancers and vendors. How does pricing work? Most of our services run on a simple monthly plan based on what you need — Managed IT, hosting, cloud, cybersecurity, and more. For one-off work, we quote the project up front with no surprise fees. We don't publish fixed price lists because every business is different, so the fairest approach is to talk through your situation and put a clear number in front of you. Do you take one-off projects? Yes. Alongside our ongoing managed plans, we handle standalone projects such as website builds, hosting migrations, cloud setups, and AI integrations. These are quoted up front so you know the cost before we begin. Is Teravels really free? Yes. Teravels is our flagship white-label OTA platform, built and run by our own team. You can launch your online travel agency with no upfront cost and no setup fees, and it includes 6 months of complimentary hosting. The easiest way to see it for yourself is the free instant demo — test the booking engine, agent portal, and API connectivity with real data. No credit card required, instant access. Try it here: https://teravels.com/instant-demo Still have questions? We're happy to help. Email hello@netronsoft.com, message us on WhatsApp at +962 79 899 6721, or book a discovery call.

Last updated on Jul 02, 2026

How Netronsoft support works

Good support comes down to one thing: when something goes wrong, you know exactly who to contact and what happens next. Here's how that works at Netronsoft. A real person to call When you work with us, you're not sending messages into a void. Our Managed IT service includes a real person to call — someone who knows your setup, picks up the conversation where it left off, and stays with the issue until it's resolved. We're a remote-first team of senior engineers, so the person helping you is someone who can actually fix the problem, not just log it. One accountable team Think of us as your outsourced engineering department — worldwide. Whether the issue sits in your hosting, your email, your network, or your cloud setup, one team owns the full stack. That means no bouncing between vendors, no "that's the other company's problem," and no chasing three suppliers to fix one outage. You raise the issue once, and we own it end to end. Clear SLAs, no guesswork Every engagement comes with clear SLAs, so you know in advance how quickly we respond and what you can expect from us. The same goes for cost: simple monthly plans for ongoing support, projects quoted up front, and no surprise fees. How to reach us Pick whichever channel suits you: - Email: hello@netronsoft.com - WhatsApp: +962 79 899 6721 - This chat: message us right here and we'll pick it up - Help center: browse guides and answers at chat.netronsoft.com What happens when you get in touch If you're new to Netronsoft, we'll schedule your first call within a day or two — no long intake forms, no waiting weeks for a callback. On that call we listen to what's going on, ask a few practical questions, and lay out the next steps in plain English. If your project involves sensitive information, we're happy to sign an NDA before we dig into the details. From there, ongoing clients get proactive care, not just reactive fixes: monitoring, updates, and user support handled quietly in the background, with a clear point of contact whenever you need one. Ready to talk? If you'd like to see what working with a single accountable team feels like, email hello@netronsoft.com, message us on WhatsApp at +962 79 899 6721, or book a discovery call. We'll be in touch within a day or two.

Last updated on Jul 02, 2026